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Privacy Policy

Visit Buenos Aires is committed to protecting your privacy. This privacy policy explains how Visit Buenos Aires collects, uses and discloses your personal information.
It applies to the entire website, https://visitbue.com/ and its associated subdomains together with Visit Buenos Aires App. By accessing or using its Services, you indicate that you have read, understood and agree to the collection, storage, use and disclosure of your personal information fully and without reservation. Accordingly, you should carefully read this privacy policy and our terms of service before accessing and/or using any services on the website and its associated subdomains at your own risk.

On this page you will find:

Definitions and key terms

To help explain things as clearly as possible, in this privacy policy, whenever any of these terms are referred to, they are strictly defined as:


Cookie: A small text file that is stored on the user's device when visiting a website, used to track information about the user's online activity.

Google Maps API: The Google Maps API is a robust tool that can be used to create a custom map a map search search functions show live data synchronization with publishing plan routes or create a mashup just to name a few aspects.

Facebook Pixel: Analytical tool designed to evaluate the effectiveness of advertising campaigns by tracking user actions on a specific website. It allows advertisers to optimise the visibility of their ads, directing them towards a more relevant target audience. It collects data from a user's device when interacting with the service, storing this information in accordance with the established privacy policy.

General Data Protection Regulation (GDPR): EU legislation that sets out how the personal data of EU residents should be protected, applicable globally to any entity that handles such data. It strengthens control over the personal information of EU citizens, requiring all companies, regardless of their location, to comply with these guidelines. Adopted globally as the gold standard for data protection in all operations.

Organization: A group of people or a structured entity with a common purpose, such as a company, an institution or an association.

Platform: An environment or system that provides tools and services for developing and running online applications, such as a social networking platform or an e-commerce platform.

Country: A geographical and political unit governed by a central government, with its own laws, regulations and borders.

Customer: A person or entity that uses the services or purchases products of a company or supplier.

Device: An electronic tool or machine used to access the Internet, such as a smartphone, laptop or tablet.

IP address: A unique number assigned to each device connected to a computer network that uses the Internet Protocol (IP) for communication.

Personal: Relating to an individual person or their private life, as opposed to public or impersonal.

Personal Data: Information that identifies or can identify a natural person, such as names, addresses, telephone numbers, e-mail addresses, among others.

Service: Action or set of activities provided by a company or entity to satisfy the needs or desires of its customers or users.

Third parties: Persons or entities that are not a direct party to a transaction or relationship, but may be involved in some way, such as external service providers or business partners.

Website: A page or set of pages on the Internet that are part of a specific domain and may contain information, services or products for visitors.

You: A second person pronoun used to refer to the user or visitor of a website or online service.

What information is collected?

Information is collected from you when you visit our platform, register on our site, place an order, subscribe to our newsletter, respond to a survey or complete a form.

  • Name/username

Mobile device information is also retained for a better user experience, although these features are entirely optional:

GPS location: location data helps create an accurate representation of your interests, and this can be used to bring more targeted and relevant ads to potential customers.

Users of our website, https://visitbue.com/ and its associated subdomains together with our application, Visit Buenos Aires, agree to notify us immediately of any unauthorised use of their account or any other situation that could be against the security of the site, as well as of cases of cyberbullyng, cyberstalking, cybergrooming and/or any other situation of harassment, discrimination, bullying, etc.

When does Visit Buenos Aires use end-user information from third parties?

Information is received from third parties when they communicate with the organisation. For example, this occurs when an interested party sends their email address to express their desire to become a client of Visit Buenos Aires. Occasionally, information that has been made public on social networking websites is also collected. Individuals have the ability to control the amount of information that is made public on these websites by adjusting their privacy settings.

Is the information collected shared with third parties?

Information collected, both personal and non-personal, may be shared with third parties, including advertisers, contest sponsors, promotional and marketing partners, as well as related content or product or service providers that may be of interest. This information may also be shared with affiliated companies and business partners, both current and future. In the event of a merger, asset sale or other business reorganisation, personal and non-personal information may be shared or transferred to interested successors.

Visit Buenos Aires may employ third party service providers to perform specific functions and provide specific services, such as server hosting and maintenance, database administration, email delivery, marketing, credit card payment processing, and the servicing and fulfillment of orders for products and services purchased through the platform. Personal information and possibly some non-personal information may be shared with these third parties to facilitate the provision of these services.

Portions of log file data, including IP addresses, may be shared with third parties for analytics, such as web analytics partners, application developers, and advertising networks. IP address sharing may be for the purpose of estimating general location and technology data, such as connection speed, visits to the platform from shared locations, and type of device used. These third parties may compile information about the advertising and content displayed on the platform, then provide audits, research and reports for advertisers and for the company itself.

In addition, the organisation may disclose personal and non-personal information to governments, law enforcement authorities, or private third parties as it deems necessary or appropriate to respond to claims, legal process (including subpoenas), to protect its own or others' rights and interests, the safety of the public or individuals, to prevent or stop any illegal, unethical or legally questionable activity, or to comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end-users?

Visit Buenos Aires will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.

How is the information collected used?

In accordance with the applicable legislation, the following is complied with: Law 1845 of the City of Buenos Aires, which regulates the management of personal data in the public sphere of the city, allows individuals to request and access their personal information after verifying their identity. Furthermore, in accordance with Law 25.326, its complementary regulations and Provision 10/2008 of the DNPDP, we inform that the personal data provided by users will be part of the database of Visit Buenos Aires, committing to its confidential treatment.

Any of the information collected from you may be used in one of the following ways:

  • To personalize your user experience, your information helps us better respond to your individual needs.
 

How is your e-mail address used?

Your information is retained only as long as it is necessary to provide Visit Buenos Aires and to fulfill the purposes described in this policy. This is also the case for any person with whom your information is shared and who performs representative services on behalf of Visit Buenos Aires. When the use of your information is no longer necessary, it will not be retained to comply with our legal or regulatory obligations, it will be removed from the system or depersonalized so that it cannot be identified.

How is your information protected?

A variety of security measures are in place to maintain the safety of your personal information when you place an order, enter, submit or access personal information. A secure server is used for this purpose. All supplied sensitive, credit information is transmitted via Secure Socket Layer (SSL) technology and then enrolled in a Payment gateway providers database only to be accessible by those authorized by the organization with special access rights to such system, and they must keep the information confidential. After a transaction, your private information such as credit card, social security number, financial, etc., is never archived however, we cannot guarantee the absolute security of the information you transmit to Visit Buenos Aires nor can we guarantee that your information on the service will not be accessed, disclosed, altered or destroyed by a breach of any of our physical, technical or managerial safeguards.

Could my information be transferred to other countries?

Visit Buenos Aires is incorporated in Buenos Aires, Argentina. Information collected through the website, direct interactions with you or from the use of its support services may be transferred from time to time to our offices or personnel, or to third parties located around the world, and may be hosted anywhere in the world including countries that may not have generally applicable laws regulating the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the foregoing you voluntarily consent to the cross-border transfer and hosting of such information.

Is the information collected through the Visit Buenos Aires service secure?

Every precaution has been taken to protect the security of your information. Physical, electronic and managerial procedures have been developed to help safeguard and prevent unauthorised access, maintain data security and correctly use your information. However, neither individuals nor security systems, including encryption systems, are infallible. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while every reasonable effort is made to protect your personal information, it is not possible to guarantee its absolute security. If applicable law imposes any unwaivable duty to protect your personal information, you agree that willful misconduct will be the standard used to measure compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to information that Visit Buenos Aires collects depend on your relationship with Visit Buenos Aires. Staff may update or correct your information as detailed in our internal organisational employment policies.

Customers have the right to request restriction of certain uses and disclosures of personally identifiable information as follows:

Such authorizations, corrections, changes and deletions will have no effect on other information that is retained, or information provided to third parties in accordance with this privacy policy prior to such authorization, correction, change or deletion.

To protect your privacy and security, reasonable steps are taken such as requiring a unique password to verify your identity before granting access to your profile or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that technologically, it is not possible to delete each and every record of the information you have provided to the system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for the organisation to locate. Immediately upon receipt of your request all personal information stored in databases that are actively used and other means readily searchable will be updated, corrected, changed, or deleted as appropriate, as soon as and to the extent reasonably and technically possible.

f you are an end-user and wish to update, delete or receive any information held about you, you may do so by contacting the organisation of which you are a customer.  

Staff

If you are a Visit Buenos Aires employee or applicant, the information you voluntarily provide is collected. The information collected will be used for human resources purposes to administer employee benefits and screen applicants.

You can contact to:

  • Update or correct your information
  • Change your preferences regarding communications and other information you receive from the organization.
  • Request deletion of information upon request or self-manage the deletion of information if you are given the opportunity to do so.

Such updates, corrections, changes and deletions will have no effect on information retained or information provided to third parties in accordance with this privacy policy prior to such update, correction, change or deletion.

Business sales

Visit Buenos Aires reserves the right to transfer information to third parties in the event of a sale, merger or other transfer of all or substantially all of the assets of Visit Buenos Aires to any of its corporate affiliates, as defined herein or to the portion of Visit Buenos Aires or any of its corporate affiliates with which it performs service or in the event we discontinue our service or the filing of a counter petition should bankruptcy, reorganization or similar proceeding occur provided that the third party agrees to adhere to the terms of this privacy policy.

Affiliates

Disclosure of information, including personal information about you to our corporate affiliates, is possible. For the purposes of this privacy policy corporate affiliate means any person or entity that directly or indirectly controls is controlled by or is under common control with bicycles Buenos Aires whether owned or otherwise any information relating to you that is provided to Visit Buenos Aires corporate affiliates will be treated by such corporate affiliates in accordance with the terms of this privacy policy.

Governing Law

This privacy policy is governed by the laws of Argentina and Ciudad Autónoma de Buenos Aires, without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this privacy policy and any dispute that may arise between users and the agency shall be subject to the laws of the Republic of Argentina and to the jurisdiction of the National Courts of the Federal Administrative Court sitting in the Autonomous City of Buenos Aires. Excluded are those persons who may be entitled to bring claims under the Privacy Shield or the Swiss-US framework.

By using Visit Buenos Aires or communicating with any of your contacts directly, you signify your acceptance of this privacy policy. If you do not agree to this privacy policy, you should not interact with the website or use our services. Your continued use of the website, direct interaction with the website or following the posting of changes to this privacy policy that do not materially affect the use or disclosure of your personal information means that you accept these changes.

As responsible for databases, Visit Buenos Aire guarantees that the internal processes of the databases comply with the legal obligations of security and confidentiality imposed by Law No 25.326 on the Protection of Personal Data and that the access, updating, suppression or rectification of the data by its owner is ensured (articles 14 and 15 of Law 25.326).

Your consent

By updating this privacy policy, we provide full transparency about what is stated when you visit our site and how it is used. By using this platform, registering an account or making a purchase, you hereby fully and unreservedly accept our privacy policy and agree to its terms.

Links to other websites

This privacy policy applies only to the Services. The Services may contain links to other websites that Visit Buenos Aires does not operate or control. Visit Buenos Aires is not responsible for the content, accuracy or opinions expressed on such websites, and such websites are not investigated, monitored or checked for accuracy or completeness. Please remember that when you use a link to go from the Services to other websites our privacy policy ceases to be in effect. Your browsing and interaction on any other website, including those that have a link on our platform are subject to this website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Advertising

This platform may contain third party advertisements and links to third party sites. Visit Buenos Aires makes no representation as to the attitude or suitability of the platform contained in such advertisements or sites and accepts no responsibility or liability for the conduct or content of such advertisements and sites and the offers made by third parties.

Advertising keeps bicis Buenos Aires and many of the websites and services you use free of charge.

The organization works hard to ensure that advertisements are safe, unobtrusive and as relevant as possible.

Third party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Buenos Aires of the third party goods or services. Visit Buenos Aires assumes no responsibility for the content of the advertisements, the promises made or the quality and reliability of the products or services offered in all advertisements.

Advertising Cookies

These cookies collect information over time about your online activity on the platform and other online services to make online advertisements more relevant and effective for you. This is known as interest-based advertising. They also perform functions such as preventing the same ad from continually reappearing and ensuring that ads are displayed correctly to advertisers without cookies, it is very difficult for an advertiser to reach their audience or to know how many ads were shown and how many clicks they received.

Cookies

Visit Buenos Aires uses cookies to identify the areas of our website that you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. Cookies are used to improve the performance and functionality of our platform, but are not essential to its use. However, without these cookies, certain features such as videos may not be available or you may be asked to enter your login details each time you visit the platform, as it would not be able to remember that you had previously logged in. Most web browsers can be set to disable the use of cookies. However, if you do disable cookies, you may not be able to access the functionality of our website properly or at all. Personally identifiable information is never placed in cookies.

Blocking and disabling cookies and similar technologies

Wherever you are, you can also set your browser to block cookies and similar technologies, but this may block our essential cookies and prevent our website from working directly, and you may not be able to use all features and services in full. You should also be aware that you may also lose saved information such as login details and saved site preferences if you block cookies in your browser. Different browsers provide you with different controls. Disabling a cookie or a category of cookies does not remove the cookie from your browser you will need to do this yourself from your browser, you should visit your browser's help menu for more information.

Remarketing services

The organization uses network marketing services in digital marketing re-marketing or re-targeting is a practice of posting advertisements on the Internet to people who have already visited your website allows your company to stay in touch with people on the internet by posting advertisements on the websites and platforms they use the most.

Children's privacy

Visit Buenos Aires, clearly states that it does not target individuals under the age of 13. They stress that no personally identifiable information is collected from anyone under this age. They call on parents or guardians to contact them in the event that they become aware that their child has provided personal data to the organization. They further emphasise that, in the event that they discover that they have collected personal data from children under the age of 13 without proper parental consent, they will proactively remove such information from their servers.

Changes to our privacy policy

Visit Buenos Aires, has the discretion to change, modify, supplement and/or replace its service and policies. It may be necessary to make adjustments to the privacy policy to ensure that it accurately reflects changes to the service and policies, unless otherwise required by law. These changes will be communicated to users, for example, through the service, providing them with an opportunity to review the changes before they become effective. Thereafter, users' continued use of the service implies full and unreserved acceptance of the updated privacy policy. In the event that users do not wish to accept the updated privacy policy, or any future version thereof, they have the option to delete their account.

Third party services

It is a possibility, to include or make available third party content, including data, information, applications and other product services or to provide links to third party websites or services.

You acknowledge and agree that Visit Buenos Aires shall not be responsible or liable for any third party services including their accuracy, completeness, timeliness, validity, copyright compliance, legality of substance, quality or any other aspect thereof. Visit Buenos Aires neither assumes nor shall have any obligation or liability to you or any other person or entity for any third party services.

Third party services and links to third party services are provided solely for your convenience and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

Visit Buenos Aires assumes no responsibility for information produced by third parties or obtained from links to other sites or servers. Nor does it give any guarantee as to the accuracy, completeness or reliability. In no event shall Visit Buenos Aires be liable for any damages, direct or indirect, consequential or incidental, arising out of the use or result of the information extracted from its server or through links to other servers.

Giveaways

The user acknowledges and agrees that:

  • By participating in any drawing for tickets to events, services and/or others, you agree to comply with all the rules and requirements established by Visit Buenos Aires (VBA). Participation is only open to persons who meet the eligibility requirements specified in the terms and conditions of the draw.
  • Visit Buenos Aires (VBA) shall not be liable for any damages, injuries, losses, claims or any other type of liability arising in connection with participation in the sweepstakes or use of the event tickets, services and/or other winnings, including, but not limited to, direct, indirect, incidental, consequential or punitive damages.
  • In no event will Visit Buenos Aires (VBA) be liable to you or any third party for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, including, but not limited to, loss of profits, loss of revenue, loss of data or any other type of loss arising out of or in any way connected with the relevant prize draw.
  • You release Visit Buenos Aires (VBA), its affiliates, directors, employees, agents and representatives from any and all claims, demands, actions, damages, losses, liabilities, costs or expenses, including, but not limited to, reasonable legal fees, arising out of or related to your participation in the sweepstakes or use of the entries, services and/or other prizes won.
  • By entering the prize draw, you acknowledge and accept the risks associated with attending the event or using the services and/or other prizes, and agree that Visit Buenos Aires (VBA) shall not be liable for any injury, damage or loss that may arise as a result of such attendance or use.
  • By entering any prize draw for tickets to events, services and/or others via this website, the user acknowledges and accepts all the terms and conditions set out above.

Tracking technologies

Cookies

Cookies are used to improve the performance and functionality of our platform, but are not essential to its use, however these cookies may mean that certain features such as videos may not be available or you may be asked to enter your login details each time you visit the platform as they may not remember that you would have logged in previously.

Information on the General Data Protection Regulation (GDPR)

Information about you may be collected and used if you are in the European Economic Area (EEA) and this section of our privacy policy explains exactly how and why this data is collected and how it is kept under protection against replication or misuse.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how companies and organisations protect the data of EU residents and improves the control EU residents have over their personal data.

What is personal data?

Any data that relates to an identifiable or non-identifiable individual. The GDPR covers a broad spectrum of information that could be used on its own or in combination with other pieces of information to identify an individual. Personal data goes beyond a person's name or email address. Examples include financial information, political opinions, generic data, biometric data, IP addresses, physical addresses, sexual orientation and ethnic origin.

Data protection principles include requirements such as:

  • Personal data collected may be processed in a fair, lawful and transparent manner and should only be used in a way that a person would reasonably agree to.
  • Personal data should only be collected to fulfill a specific purpose and should only be used for this purpose. Organizations should specify why they need personal data when collecting it.
  • Personal data should not be kept longer than necessary to fulfil its purpose.

Individuals covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and have their data updated, deleted, restricted, or moved to another organization.

Why is the GDPR important?

The General Data Protection Regulation (GDPR) introduces new requirements on how companies must protect the personal data they collect and process, raising the consequences for non-compliance by implementing tougher penalties. Visit Buenos Aires, recognizes the importance of data privacy and already has robust security and privacy practices in place that go beyond the requirements of this regulation.

Individual rights of the data subject: access, portability and deletion of data.

Visit Buenos Aires is committed to facilitating its customers and users to comply with the rights of access, portability and deletion of personal data established by the GDPR. All personal data is processed and stored with GDPR compliant providers, which have been rigorously evaluated. The company retains conversations and personal data for a maximum of 6 years, unless account deletion is requested, at which point the data is deleted in accordance with the terms of service and privacy policy, and not retained for more than 60 days.

Aware of the need for companies interacting with customers in the European Union to offer them the ability to access, update, retrieve and delete their personal data, Visit Buenos Aires has implemented since its inception a self-service model that allows both users and their customers direct access to their data. In addition, the customer service team is available to answer any questions about data management through the API.

California Residents

The California Consumer Privacy Act (CalOPPA) requires disclosure of the categories of personal information collected and the methods of use, as well as the sources from which personal information is obtained and the third parties with whom it is shared, as detailed above.

In addition, California residents' rights under state law should be made known. The rights available to exercise include:

  • Right to know and access: Individuals may submit a verifiable request for information about the categories of personal information collected, the purposes for which personal information is used or shared, the sources from which personal information is collected, and the specific details of the personal information collected about them.
  • Right to equal service: It is guaranteed that there will be no discrimination against those who exercise their privacy rights.
  • Right to delete: Individuals have the option to request deletion of their personal information by submitting a verifiable request to close their account, after which personal information collected about them will be deleted.
  • Right to opt out of the sale of information: Businesses are allowed to request that consumers' personal information not be sold, thereby further protecting their privacy.

If you make a request, the organization has one month to respond. If you wish to exercise any of these rights, please contact the organization.

The personal information of our users to obtain more information about rights, contact Visit Buenos Aires, is not sold.

California Online Privacy Protection Act (CalOPPA)

The California Consumer Privacy Act (CalOPPA) requires disclosure of the categories of personal information collected, its use, the sources of collection, and the third parties with whom it is shared, details of which are set out above.

  • Under CalOPPA, users have specific rights, including:
  • Right to Know and Access: The ability to submit a verifiable request for details about the categories of personal information collected, the purposes for its collection and use, the sources from which it is collected, and the specific pieces of personal information collected about the user.
  • Right to equal service: Ensures that there will be no discrimination against users exercising their privacy rights.
  • Right to delete: Option to submit a verifiable request to close the user's account, with a commitment to delete personal information collected about the user.
  • Right to opt out of the sale of personal information: Allows you to ask companies not to sell your personal data, thereby protecting your privacy.

If you make a request, the organization has one month to respond. If you wish to exercise any of these rights, please contact the organization.

The personal information of our users to obtain more information about rights, contact Visit Buenos Aires, is not sold.

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